Audi Factory Certification

Audi Certified Collision Repair

If your Audi is involved in a collision, Barrow Body Shop helps you get access to a repair facility built around workmanship, integrity, safety, and the standards expected from Audi owners.

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What To Do After A Collision

Making it easier for you

A repair path built around Audi standards.

This page is designed to help Audi owners understand what to do after a collision, how to communicate with the police and insurance company, when to use Audi Roadside Assistance, and why an Audi Authorized Collision Repair Facility is recommended for Audi collision repair.

Barrow Body Shop is located at 2261 Dixie SE Avenue, Smyrna, GA 30080 and is listed as the Audi Authorized Collision Repair Facility to use when your vehicle needs to be towed for certified repair.

Collision checklist

In the event of a collision, these steps can help.

  • Stop, no matter how minor the collision is. Move to a safe, well-lit area when possible.
  • Notify the local police. Ask for an ambulance if anyone may need medical attention.
  • Have your driver’s license, registration, and insurance information ready when the police arrive.
  • Complete the collision report details. Write down witness names and phone numbers, and record information for anyone injured.
  • Document the vehicles and the scene. Use your phone’s camera or keep a camera in the glove box.
  • Call Audi Roadside Assistance if needed. Use 1.800.411.9988, or 1.866.478.3456 for A8 and R8 owners.
  • Have the vehicle towed to Barrow Body Shop at 2261 Dixie SE Avenue, Smyrna, GA 30080.
  • Notify your insurance company after the immediate safety and reporting steps are handled.

Important Audi Numbers

Audi Customer Relations:
1.800.822.AUDI (2834)
Monday-Friday: 8:00am to 10:00pm Eastern Time

Audi Roadside Assistance:
1.800.411.9988
1.866.478.3456 for A8 and R8 owners

Why Audi authorized repair matters

Demand repairs from an Audi Authorized Collision Repair Facility.

Audi Roadside support

Eligible customers may receive complimentary towing to the facility through Audi Roadside Assistance.

One-stop convenience

The repair process is easier when the estimate, parts, body work, paint, and repair communication are managed by one qualified facility.

Audi Genuine Parts

Audi Genuine Parts help maintain the vehicle’s original performance and integrity after a collision repair.

Parts warranty

Audi Genuine Parts include a limited warranty, with details available through Barrow Body Shop.

Factory-approved procedures

Audi-trained repair technicians use factory-approved procedures designed to support safer repairs and a faster return to the road.

Audi-specified tooling

Audi-authorized facilities invest in Audi-specified tools so technical staff have the equipment required for proper repairs.

ASF aluminum construction

Audi-authorized facilities are the factory-authorized repair choice for Audi vehicles made with ASF aluminum construction.

Vehicle value

First-quality repairs help protect and maximize the value of your Audi.

Paint repair warranty

OEM paint suppliers provide a limited lifetime warranty on paint repairs. Ask Barrow Body Shop for details.

Warranty notes and disclosures

Important details for Audi owners.

  • Audi Roadside Assistance is provided by a third party.
  • Audi Authorized Collision Repair Facilities are independent businesses and are not affiliated with Audi of America, Inc.
  • Audi Genuine Parts warranty terms are 12 months or 12,000 miles, whichever comes first. If a replacement part fails within the warranty period, labor costs to replace that part are covered. Ask Barrow Body Shop for details.
  • For paint repair warranty details, ask Barrow Body Shop or the authorized Audi dealer for current terms.

Contact Barrow Body Shop

Schedule an appointment or request a repair status update.

Barrow’s staff strives for 100% customer satisfaction. Give the shop a call or send an email to schedule an appointment, request an estimate, or ask for a status update.

Call 770-432-8167
Email the Shop

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